Introduction
This Privacy Policy explains how ConvoMem collects, uses, and protects your information when you use our website, platform, and services.
By using ConvoMem, you agree to the practices described here. If you do not agree, please do not use our services.
What we collect
We collect the following categories of information:
| Category | Examples |
|---|---|
| Account data | Name, email address, company name, and workspace details |
| Usage data | API calls, feature usage, diagnostics, and log data |
| Customer content | Conversations and messages you choose to capture |
| Billing data | Payment method, billing address, and transaction history |
| Device and log data | IP address, browser type, device, and operating system |
How we use your information
We use information to:
- Provide, maintain, and improve ConvoMem services
- Process transactions and send billing information
- Send technical notices, security alerts, and support messages
- Monitor usage trends, diagnose issues, and prevent abuse
- Detect, prevent, and address fraud or security incidents
- Comply with legal obligations and enforce agreements
Cookies and tracking
We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors interact with ConvoMem.
Essential cookies are required for the site to function. Analytics cookies help us improve the product and can be controlled through the cookie banner or browser settings.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information.
United States (CCPA / CPRA)
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt out of sale or sharing of personal information
- Right to non-discrimination for exercising privacy rights
India (Digital Personal Data Protection Act 2023)
- Right to access your personal data
- Right to correction and erasure
- Right to grievance redressal
- Right to nominate another person to exercise rights on your behalf
To exercise these rights, contact us at [email protected]. We will respond within timeframes required by applicable law.
Data retention
We retain information for as long as your account is active or as needed to provide services. Retention periods vary by plan:
Starter
Up to 1 year
Growth
Up to 3 years
Pro
Up to 5 years
Scale
Up to 10 years
Custom
As agreed in your contract
You can delete your account and associated data from your settings. We permanently delete data within 30 days, except where retention is required by law.
Security
We use encryption in transit and at rest, secure authentication, access controls, and operational safeguards to protect your data. API keys and credentials are stored using one-way hashing.
Enterprise customers can self-host ConvoMem for full control over data and infrastructure. No internet transmission is 100% secure, so we cannot guarantee absolute security.
Third-party services
We work with trusted providers to operate ConvoMem:
- Payment processing
- Email delivery
- Cloud infrastructure hosting
- Analytics and error monitoring
These providers are contractually bound to use data only for the services they perform on our behalf and to maintain appropriate security measures.
AI data usage
ConvoMem uses AI to extract facts and insights from conversations. Your data is processed solely to deliver our services to you. We do not use customer conversations to train or improve general-purpose AI models.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or post a notice on our website before the changes take effect.
Contact us
For privacy questions, concerns, or data requests, email us at [email protected].
This Privacy Policy is effective as of April 24, 2026. Your continued use of ConvoMem after changes constitutes acceptance of the updated policy.