---
title: "v1.3.3"
description: "A faster, safer Agent Assist handoff and sales-led capacity planning for Scale."
date: "2026-10-26"
status: "published"
---

v1.3.3 tightens the last mile between memory and a human agent. Handoff briefs
are now compact enough for a CRM side panel, distinguish verified customer
context from unconfirmed actions reported by an agent, and keep resolution
controls in the authenticated embed where they belong.

## Agent Assist

- Handoff briefs now lead with a deterministic issue state, next best action,
  and a copyable suggested opening so an agent can understand the customer and
  begin the conversation quickly.
- Customer context, reported actions, pending checks, and evidence are separated
  instead of being collapsed into one repetitive narrative.
- Actions from another conversation are no longer presented as evidence that the
  current issue was handled.
- The dashboard handoff view is a compact, read-only preview. Resolve, review,
  reopen, snooze, priority, tags, and notes remain available in the
  token-authenticated CRM embed.
- Embed actions update immediately while the refreshed brief loads in the
  background, avoiding a full-panel loading state after every action.
- Settings now show a clear unsaved, saving, saved, or failed state without a
  persistent success message competing with the form.

## Billing

- Scale is now presented as **starting at $1,500/month** with capacity planning
  and a Contact sales flow.
- Starter, Growth, and Pro remain self-serve with their existing seven-day
  trials.
- The API rejects attempts to bypass the sales-led Scale flow by posting its
  plan slug directly to checkout.